Help Center

Back to home

Help Center

Actors

Actors

Learn how to navigate our Casting app and Payroll app as a Background Performer

Onboarding

A Note To All SAG-AFTRA Background Performers & Actors

How to Resolve my open issue with Castifi?

Welcome to Castifi

Is Castifi's System Secure?

Why does Castifi have two separate logins?

What Are The Benefits To Production For Using Castifi?

I've Been Hired For A Project But Haven't Received The Onboarding Email From Castifi for the Payroll App. What Do I Do?

What Projects Does Castifi Work On?

How should I behave on set?

How do I Get Set Up To Use Castifi as actor looking for work and/or as actor looking to get paid?

See more

Casting Application

I have not received my call time for tomorrow?

Editing Your Casting Profile

How to update my availability on my calendar?

Where do I look for casting calls?

Checking In On Set (Casting App)

See more

Payroll Application

How to Register on Castifi’s Payroll Platform:

What's the most important document I need to complete?

How Do I See My Background Voucher?

How do I fix an Incorrect Voucher/Timecard?

I Didn’t Receive A Timecard? Why?

What Forms Are Required And Which Ones Are Optional?

I’m Unable To Submit A Document?

What documents can I attach to my I-9?

What Documents Do I Need To Register A Minor?

See more

Account & Log In

How do I delete or deactivate my Castifi Account?

How Do I Reset My Password?

I Can't Log into My Account

Payments

I Haven’t Received My Payment. What do I do?

How Long Does It Typically Take To Get Paid On Castifi?

Does Castifi process physical paper start work and vouchers for Background Performers?

How do I file for unemployment?

How Will I Get Paid?

Why Did My Direct Deposit Fail?

See more

Account Security

Is Castifi Safe? Will My Information Be Secure?

Is Castifi SAG-AFTRA Approved?