How Do I Reset My Password?

How to create a new password for my profile at user.castifi.com (payroll portal) or app.castifi.com (talent portal).

There are a few easy steps to follow when you want to reset your Castifi password:

 

Step 1:

Enter the URL, user.castifi.com or app.castifi.com on your browser (Preferably Google Chrome)

 

Step 2:

Right below the "Sign In" button, you will see "Forgot Password" - Click on that and it will lead you to a new page where you're required to enter the email address associated with your account.

 

Step 3 :

For the Payroll Portal: a verification code to reset your password will be sent to the email address you've entered. You then need to copy the code and enter it into the space provided. Thereafter, you'll be given the option to create a new password.

For the Talent Portal: a link will be sent to your email (check your spam if you don't receive one right away) and when you click on that, you will be asked to nominate a new password.