How Do I Reset My Password?

How to create a new password for your profile on the payroll or talent portal.

There are a few easy steps to follow when you want to reset your Castifi password:

Step 1:

Enter the URL user.castifi.com (payroll portal) or app.castifi.com (talent portal) on your browser - preferably Google Chrome.

 

Step 2:

Right below the "Sign In" button, you will see "Forgot Password" - click on this and it will take you to a new page where you will enter the email address associated with your account.

 

Step 3 :

For the Payroll Portal: a verification code to reset your password will be sent to the email address you've entered. You will then enter it into the space provided on the site. Once you have done this, you will be given the option to create a new password.

For the Talent Portal: a link will be sent to your email (check your spam if you don't receive one right away). When you click on that, you will be able to create a new password.