I can't log into my account

The most common way we solve issues logging in is by verifying the email address you use.

Step 1:

Make sure that the email you are entering is the email you used to create the account, not the email you set for us to contact you.

Step 2:

Some users have created multiple accounts over time. Again, make sure that you are using the right email/password combination 

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Step 3:

Request a password reset by going to https://app.castifi.com/#/login

Click FORGOT PASSWORD

You will receive an email with a link that remains active for 15 minutes.

 

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Step 4:

Open your inbox and look for the Team Castifi email.

If you don't receive that email within a few minutes, check your spam folder.

Click on the RESET PASSWORD button.
Some email clients don't support html buttons.

In this case, scroll down and copy the link provided (see image on the right).
Paste the link into your web browser.

Step 5:

Create a new password. From there, the platform will take you to your account's home page.