I am struggling to upload the supporting document on the form.
If you’ve gone through all of the steps to fill out a document and the form isn’t submitting, there is a good chance that the photo you are uploading is too big of a file and needs to be resized.
Resize your images for free at https://picresize.com/. Follow the below steps:
- Upload your photo
- Click 'continue to edit'
- Scroll down and you'll see the heading, " Select a new size for your picture" - select 50% smaller.
- Right at the bottom, click on "I'm done, resize my picture"
- Lastly, choose "Save to disk" and the resized image will be saved onto your device.
If that fails and you still are unable to submit your documents, please contact firstname.lastname@example.org and help you through the process.