I’m Unable To Submit A Document?

I am struggling to upload the supporting document on the form.

If you’ve gone through all of the steps to fill out a document and the form isn’t submitting, there is a good chance that the photo you are uploading is too big of a file and needs to be resized. 


Resize your images for free at https://picresize.com/. Follow the below steps:

  1. Upload your photo
  2. Click 'continue to edit'
  3. Scroll down and you'll see the heading, " Select a new size for your picture" - select 50% smaller.
  4. Right at the bottom, click on "I'm done, resize my picture"
  5. Lastly, choose "Save to disk" and the resized image will be saved onto your device.


If that fails and you still are unable to submit your documents, please contact support@castifi.com and help you through the process.